Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following privacy policy, which together with our terms and conditions of use, govern MBL Connect's relationship with you in relation to this website.

This website is controlled and operated by MBL Connect Ltd. All comments, queries, and requests relating to our use of your information are welcomed and should be addressed to: MBL Connect Ltd, Lyntown Yard, Lyntown Trading Estate, Eccles, Manchester M30 9QG.

We are committed to protecting the privacy and confidentiality of information provided by all users of our website. Accordingly, we uphold the relevant data protection principles and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By visiting this website, registering for an account, purchasing goods, or otherwise providing information to us via this website, you consent to the collection, use, and transfer of your information under the terms of this policy. Any changes to this privacy policy statement will be posted on this website. Please check regularly for updates.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Business name and company registration details
• Pickup and delivery addresses
• Payment information (processed securely through our payment providers)
• Proof of delivery signatures
• Communication records with our team

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your consent)

3. How We Use Your Information

We use your information to:

• Process and fulfil your delivery requests
• Provide real-time tracking updates
• Communicate with you about your orders
• Send you quotes and invoices
• Improve our services and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security
• Send marketing communications (with your consent)
• Seek your feedback on our services and notify you about updates

Where you have consented, we may contact you via post, telephone, or email about other services that may interest you. If you wish to opt out of receiving such communications, please inform us. You have the right to request the cessation of personal data processing for direct marketing at any time. We do not partner with or have special relationships with any ad server companies.

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfil our delivery services
• Legitimate Interest: Improving our services and preventing fraud
• Legal Obligation: Compliance with UK law and regulations
• Consent: Marketing communications and cookies

5. Data Sharing

We may share your information with:

• Our courier drivers and delivery partners to fulfil your orders
• Payment processors to handle transactions securely
• IT service providers who help us operate our systems
• Legal authorities when required by law

To verify identities, prevent fraud, and comply with financial regulations, we may check your details with credit reference agencies. These agencies will record such checks and may use them for fraud prevention purposes.

We will not share, sell, or distribute your personal information without your consent unless required by law.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically, this means:

• Transaction records: 7 years (for tax and accounting purposes)
• Delivery records: 3 years
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at operations@mblconnect.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• Secure servers and data storage
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

9. Cookies

Cookies are small amounts of information stored on your computer. Using cookies enables us to monitor website traffic and personalise content according to your preferences. This enhances your experience and makes it easier for you to navigate and use the site in future visits.

We may use cookies to collect information about your use of our website, whether you register on our site or not. As soon as you enter or register on our site, our system may issue cookies to your computer. You may disable cookies in your browser settings, but this may limit your access to certain website features.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Web Beacons

A web beacon is a transparent image placed on an email or web page. It provides us with a record of users' actions when they open an email containing a web beacon. MBL Connect Ltd uses web beacons to monitor email communications for marketing purposes. This helps personalise marketing information and ensure that subscribers receive our emails without them being caught in spam filters.

If you do not wish for your emails to be monitored, please disable automatic picture downloads in your email client or send a request to operations@mblconnect.co.uk, and we will exclude you from such tracking.

11. Google Analytics

Google Analytics sets cookies to help us estimate visitor numbers and site usage patterns. This allows us to improve website functionality and user experience. The data collected by Google is anonymous and only provides browsing insights.

12. Google AdWords

We may use Google AdWords Conversion Tracking to understand how users interact with our ads and website. These cookies expire after 30 days and do not contain personally identifiable information. We may also use Google AdWords Remarketing to show personalised ads to past visitors. For more details, visit the Google Advertising Privacy Notice.

13. International Transfers

We primarily store and process data within the UK and European Economic Area. If we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

15. Links to Other Websites

We are not responsible for the privacy practices of other websites linked from our site. Users should review the privacy policies of such third-party sites before providing any personal information.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

17. Complaints

If you are not satisfied with our response to any privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):